Privacy Guidelines

At Bloudan Professional Tile Installation LLC (“Bloudan,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you share with us.

These Privacy Guidelines explain what information we collect, how we use it, how we protect it, and what choices you have regarding your data when you:

  • Visit our website

  • Request a quote or consultation

  • Book tile installation services

  • Purchase products or accessories

  • Contact us by email, phone, or through online forms

By using our website or providing your information to us, you agree to these Privacy Guidelines.

1. Company Information

Bloudan Professional Tile Installation LLC
📍 13046 Empty Saddle Ct, Corona, CA 92883
📞 (951) 893-5751
📧 [email protected]

You can contact us at any time if you have questions about how your information is handled.

2. Information We Collect

We may collect the following types of information:

2.1 Information You Provide Directly

When you interact with us, you may provide:

  • Contact details: name, phone number, email address

  • Address information: service address, billing address, shipping address

  • Project details: information about your property, rooms, and tile installation needs

  • Order details: items purchased, quantities, preferences

  • Payment-related information:

    • We do not store full credit/debit card numbers on our servers.

    • Payments are processed securely through PayPal and Stripe, who receive your card or account details directly.

2.2 Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, such as:

  • IP address

  • Browser type and version

  • Device type

  • Pages visited and time spent on our site

  • Referring pages or links

This information is typically collected using cookies or similar technologies to help us understand how visitors use our site.

2.3 Communications

If you contact us by email, phone, contact form, or other channels, we may keep records of:

  • Your messages or requests

  • Our responses

  • Related notes that help us manage your project or order

3. How We Use Your Information

We use the information we collect for purposes such as:

  1. Providing Services & Fulfilling Orders

    • Preparing quotes and project proposals

    • Scheduling and managing tile installation work

    • Shipping products, tools, or accessories

    • Handling payments and invoices

  2. Customer Support

    • Responding to your questions

    • Providing updates about your project or order

    • Resolving issues, complaints, or warranty-related questions

  3. Business Operations

    • Improving our services, website, and processes

    • Monitoring site performance and detecting technical problems

    • Keeping internal records (estimates, invoices, receipts, service history)

  4. Legal & Security

    • Detecting and preventing fraudulent or unauthorized activity

    • Complying with legal obligations and responding to lawful requests

    • Protecting our rights, property, and safety, and those of our customers and partners

We do not sell or rent your personal information to third-party marketers.

4. Cookies & Similar Technologies

Our website may use cookies and similar tools to:

  • Keep basic session or preference settings

  • Analyze site traffic and usage patterns

  • Improve loading speed and user experience

You can usually adjust your browser settings to block or delete cookies. However, some website features may not work correctly if cookies are disabled.

5. Payment Processing (PayPal & Stripe)

To keep your financial information secure, we use trusted third-party payment processors:

  • PayPal

  • Stripe

When you make a payment:

  • Your card or PayPal account details are submitted directly to these providers over an encrypted connection.

  • We do not store full card numbers or security codes on our website server.

  • We may receive limited payment-related information, such as:

    • Confirmation that payment was successful or failed

    • Last few digits of a card, card brand, or transaction ID (for identification purposes only)

All payment data is handled in line with the privacy and security practices of PayPal and Stripe.

6. When We Share Your Information

We may share your information in limited ways, only as needed and as described below:

  1. Service Providers

    • Payment processors (PayPal, Stripe)

    • Shipping carriers or delivery services

    • IT, hosting, or website providers
      These partners are allowed to use your information only to perform services on our behalf.

  2. Subcontractors or Partner Installers

    • For some projects, we may work with trusted subcontractors or partners.

    • We share only the information necessary for them to perform work at your property (e.g. name, address, basic project details).

  3. Legal & Compliance
    We may disclose information if required to do so by law, or when we believe in good faith that disclosure is necessary to:

    • Comply with legal obligations or respond to lawful requests

    • Protect our rights, property, or safety

    • Prevent or address fraud or security issues

We do not sell your personal information to third-party advertising networks.

7. Data Retention

We keep your information only for as long as reasonably necessary to:

  • Provide services or fulfill orders

  • Maintain business records (quotes, invoices, project history)

  • Comply with legal, tax, and accounting requirements

  • Resolve disputes or enforce our agreements

When information is no longer needed, we may delete it or anonymize it, in accordance with applicable laws.

8. How We Protect Your Information

We use reasonable physical, technical, and organizational measures to help protect your personal information from unauthorized access, loss, misuse, or alteration. These may include:

  • Encrypted connections (HTTPS/SSL) for the website and payment pages

  • Limited access to customer data on a need-to-know basis

  • Use of reputable third-party processors (PayPal, Stripe) for payment handling

While no system can be guaranteed 100% secure, we take privacy and security seriously and continuously work to maintain appropriate safeguards.

9. Your Choices & Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information, such as:

  • The right to access the personal data we hold about you

  • The right to update or correct inaccurate information

  • The right to request deletion of certain information, where legally allowed

  • The right to object to certain types of processing, such as marketing

To exercise any of these rights, contact us using the details in the Contact Us section. We may need to verify your identity before fulfilling your request.

Please note that in some cases we may need to retain certain information for legal or legitimate business reasons (for example, invoices, tax records, or proof of services rendered).

10. Third-Party Links

Our website may include links to third-party websites or services (for example, payment pages, product information, or external resources).

We are not responsible for the privacy practices or content of those external sites. When you leave our website, we encourage you to review the privacy policies of any other site you visit.

11. Children’s Privacy

Our services and website are intended for adults and not directed to children.
We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can review and delete that information where appropriate.

12. Changes to These Privacy Guidelines

We may update these Privacy Guidelines from time to time to reflect:

  • Changes in our services or operations

  • Legal or regulatory requirements

  • Improvements in how we communicate about privacy

When we make significant changes, we will update the “Effective date” at the top of this page.

Your continued use of our website or services after an update means you accept the revised guidelines.

13. Contact Us

If you have any questions, concerns, or requests regarding privacy or how your information is handled, contact us:

Bloudan Professional Tile Installation LLC
📍 13046 Empty Saddle Ct, Corona, CA 92883
📞 (951) 893-5751
📧 [email protected]

We aim to handle all privacy-related questions in a clear and respectful way.