Service Agreement

This Service Agreement (“Agreement”) explains the terms and conditions under which Bloudan Professional Tile Installation LLC (“Bloudan,” “we,” “our,” or “us”) provides tile installation services and sells related products to you (“you” or “Customer”).

By requesting a quote, booking an installation, purchasing products, or paying an invoice through our website or directly with us, you agree to be bound by this Agreement.

If you do not agree with these terms, you should not proceed with booking services or placing an order.

1. Company Information

Bloudan Professional Tile Installation LLC
13046 Empty Saddle Ct
Corona, CA 92883
Phone: (951) 893-5751
Email: [email protected]

2. Scope of Services

We provide professional tile-related services, which may include:

  • Tile installation for floors, walls, showers, backsplashes, and other surfaces

  • Removal of existing tile or flooring (where agreed)

  • Surface preparation, such as leveling or underlayment (where specified)

  • Grouting, sealing, and basic finishing work

  • Other services specifically described in your written estimate, invoice, or project proposal

Any service not explicitly listed in your quote, invoice, or written agreement is not included and may require a separate agreement and additional charges.

3. Quotes, Estimates & Proposals

  • All pricing we provide in quotes or estimates is based on the information available at the time (measurements, site conditions, materials requested, etc.).

  • Unless otherwise noted, written estimates are typically valid for a limited period (e.g. 15–30 days). If that period expires, we may need to update pricing.

  • Estimates are not a final bill. Actual charges may change if:

    • Site conditions differ from what was originally described or visible

    • You request changes to materials, layout, or scope

    • Additional work becomes necessary to complete the project safely and properly

Any significant change in price will be communicated to you and, where possible, confirmed in writing.

4. Scheduling, Access & Site Conditions

To perform work, you agree to:

  • Provide us and our technicians reasonable access to the property and work areas during agreed working hours

  • Ensure that the space is reasonably clean, safe, and free of unnecessary obstacles

  • Inform us in advance about any conditions that may affect installation (e.g. moisture issues, structural concerns, uneven subfloors, etc.)

We may reschedule work if:

  • Access to the site is not available

  • Conditions are unsafe for our team

  • Required materials are not delivered or available in time

We are not responsible for delays caused by lack of access, unsafe conditions, or third-party delays (e.g. supplier, shipping, other contractors).

5. Customer Responsibilities

You are responsible for:

  • Obtaining any necessary permits, approvals, or HOA permissions, unless otherwise agreed in writing

  • Clearly identifying areas to be tiled, special requirements, and any surfaces that must be protected

  • Removing or relocating furniture, personal items, and fragile belongings from the work area before work starts (unless we specifically agree to handle this)

  • Ensuring electricity, lighting, and (if applicable) water are available for our work

We are not liable for damage to items left in or near the work area that reasonably should have been removed or protected.

6. Materials & Products

Depending on the project, materials may be:

  1. Supplied by us (tile, grout, adhesive, trim, etc.)

  2. Provided by you, the Customer

If we supply materials:

  • We will provide products that are suitable for the intended use and consistent with the project specification.

  • If a specific brand, style, or model is required, it must be clearly stated and agreed in writing.

If you supply materials:

  • You are responsible for ensuring your tile and related products are suitable, sufficient in quantity, and delivered on time.

  • We are not responsible for manufacturing defects, shade variations, or quality issues in materials you provide.

  • Additional labor caused by unsuitable or defective materials may result in extra charges.

For products ordered through our website (tools, accessories, etc.), the terms in our How to Pay, Shipping & Handling, and Easy Returns pages also apply.

7. Pricing, Deposits & Payment Terms

7.1 Pricing

Prices for services and products are quoted in USD and may include:

  • Labor for installation

  • Basic preparation work as listed in your estimate

  • Materials and supplies as specified

Anything not listed (e.g. extensive demolition, structural repairs, plumbing, electrical work) is not included unless clearly stated.

7.2 Deposits

  • For most projects, a deposit is required to secure the schedule and purchase materials.

  • The deposit amount and due date will be shown on your estimate or invoice.

  • Deposits are typically non-refundable once materials are ordered or work has begun, except as required by law or agreed otherwise in writing.

7.3 Payment Methods

We accept the following primary payment methods:

  • PayPal

  • Stripe (credit/debit cards)

Details on how these methods are processed and secured are described in our How to Pay page.

7.4 Payment Schedule

Unless otherwise agreed in writing:

  • Deposits are due before scheduling is confirmed.

  • Remaining balance is due upon substantial completion of the work or as stated on your invoice.

  • For larger projects, progress payments may be required at certain milestones.

Late or unpaid balances may:

  • Accrue late fees or interest where allowed by law

  • Result in suspension of work, delayed completion, or cancellation of further services

8. Changes, Extras & Unforeseen Conditions

During the project, changes may be necessary or requested:

  • Change orders (for example, changing tile pattern, expanding the area, adding decorative work) may lead to additional labor and material costs.

  • If we uncover hidden or unforeseen conditions (e.g. rot, structural damage, moisture, unstable subfloor), we will notify you.

    • Additional work needed to address these issues is not included in the original estimate and will be billed separately if you authorize it.

If you decline necessary corrective work, we may:

  • Stop work if conditions make proper installation impossible or unsafe, or

  • Proceed only within a clearly limited scope, without liability for issues caused by unresolved underlying conditions.

9. Workmanship Standards & Limited Warranty

We strive to perform all work in a professional manner and according to industry standards.

9.1 Limited Workmanship Warranty

Where applicable and unless otherwise specified in writing, we may offer a limited workmanship warranty for a defined period after completion (for example, defects directly caused by our installation work).

This warranty does not cover:

  • Cracks caused by structural movement, settling, foundation shifts, or impact

  • Damage due to misuse, neglect, improper cleaning, or use of harsh chemicals

  • Problems caused by plumbing leaks, water intrusion, or moisture conditions not under our control

  • Damage from other contractors, trades, or subsequent construction work

  • Defects in materials (tile, grout, adhesive, etc.) produced by manufacturers

Details of any workmanship warranty, including duration and coverage, will be provided in your project documentation where applicable.

10. Products, Shipping & Returns

If you purchase physical products (tools, accessories, small materials) from us online or as part of a packaged order:

  • Our Shipping & Handling policy governs how products are shipped, including handling time, flat-rate fees, 0% tax, and total expected delivery time (typically 8–10 business days).

  • Our Easy Returns policy governs when and how you can return eligible products.

Service work itself (labor and on-site installation) is not “returnable,” but workmanship concerns are handled under our workmanship standards and any separate written warranty.

11. Cancellations & Rescheduling

11.1 Cancellations by Customer

If you need to cancel or reschedule:

  • Contact us as soon as possible using the contact details on this page.

  • Cancellations made before materials are ordered and before work is scheduled may be handled with minimal or no fee.

  • If materials are already purchased or work has started, your deposit may be partially or fully retained to cover costs already incurred.

11.2 Cancellations by Us

We may cancel or postpone services if:

  • Site conditions are unsafe or fundamentally unsuitable

  • Required information, access, or payment is not provided

  • There are events beyond our control (see Force Majeure below)

If we cancel before work begins and you have paid a deposit, we will generally refund any unused portion that has not been spent on materials or non-refundable costs.

12. Limitation of Liability

To the fullest extent permitted by law:

  • Our total liability for any claims arising from services or products provided under this Agreement is limited to the amount you paid us for the specific project or order giving rise to the claim.

  • We are not liable for:

    • Indirect, incidental, or consequential damages

    • Loss of use, loss of income, or loss of business

    • Issues caused by third-party contractors, suppliers, or conditions outside our control

Nothing in this Agreement limits your rights where such limitation is prohibited by applicable law.

13. Force Majeure

We are not responsible for delays or failure to perform due to events beyond our reasonable control, including but not limited to:

  • Severe weather or natural disasters

  • Power outages or utility failures

  • Labor disputes or strikes

  • Supplier shortages or shipping disruptions

  • Government restrictions or emergencies

In such cases, we may adjust schedules or suspend work until conditions reasonably allow us to resume.

14. Governing Law & Dispute Resolution

This Agreement is governed by the laws of the State of California and applicable federal law of the United States.

In the event of a dispute:

  • We encourage you to contact us first so we can try to resolve the matter informally.

  • If informal resolution is not possible, disputes may be handled through negotiation, mediation, or legal proceedings in the appropriate courts located in California, unless another method is required by law.

15. Changes to This Agreement

We may update this Service Agreement from time to time. The version posted on our website at the time you book services or place an order will generally apply to that work or order, unless otherwise required by law.

We recommend reviewing this page periodically for any updates.

16. Contact Information

If you have any questions about this Agreement, your project, or our services:

Bloudan Professional Tile Installation LLC
13046 Empty Saddle Ct
Corona, CA 92883
Phone: (951) 893-5751
Email: [email protected]