Easy Returns

We want you to feel confident when ordering products from Bloudan Professional Tile Installation LLC. While tile installation services themselves cannot be “returned,” eligible physical products can be returned under the conditions described below.

This Easy Returns policy explains when and how you can request a return, exchange, or refund for products purchased from us.

1. What This Policy Covers

This policy applies to physical products you purchase from us, such as tools, accessories, or materials that are shipped to you.

It does not apply to:

  • On-site tile installation labor

  • Custom installation work

  • Special project agreements or contracts (which may have their own terms)

Those service-related terms are handled separately in your estimate, work order, or service agreement.

2. Return Window

We offer a straightforward return window for eligible products:

  • You may request a return within 14 calendar days from the date your order is marked as delivered by the carrier.

If more than 14 days have passed since delivery, we may not be able to accept your return, except in special cases such as confirmed defects or shipping errors.

3. Eligibility Requirements

To be eligible for a return:

  • The item must be unused, uninstalled, and in resellable condition

  • The item must be in its original packaging, including any accessories, manuals, or parts that came with it

  • You must provide proof of purchase (order number, invoice, or receipt)

We may refuse returns or offer only a partial refund if:

  • The item shows signs of use, installation, or damage not caused by shipping

  • Parts are missing, packaging is heavily damaged, or the product cannot be resold as new

4. Items That Cannot Be Returned

For safety, quality, and custom-order reasons, the following are non-returnable:

  • Products that have been cut, installed, altered, or customized

  • Special-order items that were specifically ordered for your project and clearly marked as non-returnable at the time of sale

  • Clearance, final sale, or “as-is” items (these will be clearly indicated where possible)

  • Items damaged due to misuse, improper storage, or handling after delivery

If you are unsure whether an item is returnable, please contact us before placing your order or before opening/using the item.

5. How to Start a Return

To request a return:

  1. Contact us within the 14-day window:

  2. Provide your name, order number, item(s) you want to return, and the reason for the return.

  3. We will review your request and, if approved, provide return instructions (and a Return Merchandise Authorization, if applicable).

Please do not ship anything back before contacting us. Unauthorized returns may be delayed or rejected.

6. Return Shipping Costs

Unless the return is caused by an error on our part, the customer is responsible for:

  • Return shipping costs

  • Ensuring the item is securely packed to avoid damage in transit

We recommend using a trackable shipping service and keeping your receipt. We are not responsible for items lost or damaged in transit on their way back to us.

We will cover return shipping costs only if:

  • You received the wrong item

  • The product was defective or damaged during shipping, and you notified us promptly with proof

7. Refunds: Method & Timing

Once we receive your returned item, we will:

  1. Inspect it to confirm it meets the eligibility conditions

  2. Notify you whether your refund is approved or partially approved

If approved:

  • Refunds are issued back to your original payment method:

    • PayPal payments are refunded through PayPal

    • Card payments via Stripe are refunded back to the same card used

  • Please allow 5–10 business days after our approval for the refund to appear on your account, depending on your bank or payment provider

Original shipping fees are generally non-refundable, unless the return is due to our error (wrong item sent, confirmed defect, etc.).

8. Exchanges

We do not operate a fully automated “exchange” system. Instead:

  • If you want a different product, size, or type, we will typically:

    1. Process a return and refund for the original item (if eligible)

    2. Ask you to place a new order for the replacement item

This helps ensure correct pricing, availability, and documentation for both orders.

9. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or not as described:

  1. Contact us as soon as possible, preferably within 7 days of delivery

  2. Provide:

    • Your order number

    • A description of the issue

    • Clear photos of the item, packaging, and shipping label

After reviewing the information, we will:

  • Arrange a replacement, partial refund, or full refund, depending on the situation

  • Cover return shipping if the issue is confirmed to be our fault or the carrier’s mishandling

We may also work directly with the carrier to investigate damage during transit.

10. Returns Related to Installation Services

Tile installation services themselves are not returnable in the traditional sense, but we stand behind our workmanship.

If you believe there is a problem with completed installation work:

  • Contact us promptly and explain the issue

  • We may inspect the site, review materials, and determine whether the issue is related to our workmanship, product defects, or other causes

Where an issue is confirmed to be caused by our workmanship, we will work with you to:

  • Correct or repair the problem, or

  • Provide another reasonable solution as outlined in your service agreement

This policy does not cover:

  • Damage caused by later construction work, misuse, neglect, or structural issues

  • Problems caused by conditions unrelated to our installation (e.g., water intrusion, foundation movement)

11. Policy Changes

We may update this Easy Returns policy from time to time. The version published on our website at the time of your purchase will normally apply to that order, unless otherwise required by law.

12. Contact Us

If you have any questions about returns, refunds, or product issues, reach out to us:

Bloudan Professional Tile Installation LLC
📍 13046 Empty Saddle Ct, Corona, CA 92883
📧 Email: [email protected]
📞 Phone: (951) 893-5751

We’re committed to handling returns in a fair and transparent way so you can plan your projects with confidence.